Customer Support Specialist

Advanced Sterilization Products | Posted 5-11-2020

Johannesburg (Accounting)

Your Impact

As a Customer Support Specialist joining a newly acquired company you will be responsible for Processing Customers Orders, Answering and logging customers call (For Consumables and Service), and Managing all admin activities like last minute quotes and other customer facing activities to create an exceptional customer experience.
Here’s Where You’ll Demonstrate Your Competencies
  • Enter and process incoming orders for products and service – EDI, web portal, emails and phone calls
  • Respond to customer queries in a timely and accurate way
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits established
  • Maintain customer records by updating account information
  • Assist with Bids and Tenders submission
  • Prepare export shipping documents with South Africa free trade agreement countries
  • Understand products and services and can answer general customer inquiries
  • Service contracts preparation
  • Supporting the importation processes
  • High level of satisfaction around creating an exceptional customer experience
Our Needs
Minimum Requirements
Here’s what we’ll need from you:
  • Bachelor’s degree or equivalent work experience (5+ years in Customer Service-related role)
  • Experience with Office tools
  • Strong written and verbal communication skills
  • Business fluency in English and other local South African languages is a must
  • SAP experience
Preferred Skills
  • Medical/Life Sciences work experience
  • Salesforce
Fortive is a global family of more than 20 industry-leading industrial growth and technology companies, united by a shared purpose: to make the world stronger, safer, and more effective by providing essential technology for the people who accelerate progress. Here, you get the excitement of a “startup” with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth. There’s no limit to what you can learn, or the impact you can make: for you, for us, for growth. Come join our team at Advanced Sterilization Products (ASP) and be part of a global leader in infection prevention solutions for the healthcare industry. With advanced products, technologies, and workflows for medical sterilization and disinfection, ASP is dedicated to defending the lives of patients, families, healthcare workers, providers, and communities. Add your talent to our extraordinary team and help us in our mission to make healthcare safer for everyone. ASP is based in Irvine, California with core sites in Everett, Washington and Schaffhausen, Switzerland plus many more offices around the world.